Hear what our customers have to say.

  • We have nothing but positively glowing things to say about our experience working with ACT Pools. Every part of the process was exceptional, and we have no hesitation recommending them.  

    We initially made an online enquiry with ACT Pools and were contacted right away to book in a site inspection with Tom Jones. (Some other pool companies we enquired with took weeks to respond, or simply never got back to us at all.)

     We were working with a few limitations in our yard - easements, a sloped block, an existing deck and skewed fence line. It was never going to be as simple as digging a hole and dropping in a pool! Tom assured us this was no problem with any of this. He came up with the idea of building an engineered wall against the easement and surrounding the pool with walls/slab. This solution allowed us to place the pool exactly where we wanted, meet all planning/approval requirements and yet still achieve the look we wanted. Not only was Tom’s design something that no other pool company had suggested, it also meant the entire project could be completed at significantly less cost than the quotes we’d already received

    Once it was time to start digging, we felt like we were in expert hands with Tom (this time Tom Hickey). Due to the complexity of the project, there were always lots of tradespeople in our yard – concreters, landscapers, crane operators, plumbers, electricians etc. Tom managed the work schedule so that no-one was in each other’s way, but everything could be completed as quickly as possible. All trades turned up on time, worked solid days, and were courteous and respectful of the fact this was our back yard. It wasn’t just about cleaning up at the end of the day though, it was the little things that impressed us - like Tom ensuring our hedge didn’t get too damaged from the digger’s exhaust as it went up and back our yard for example.  

    Pool delivery day was next level, and to be honest, the day we really saw how great Tom is at his job. The shell arrived on a truck that blocked the street, the crane and crew appeared, and somehow this thing was lifted over our double story house and perfectly positioned into place with ease. The height of the pool needed to be exactly level with our existing deck, so it was critical the base layer was the perfect height for the pool to sit on. But Tom was in the zone this day, so he made it look easy! Everything ran on time, according to schedule and was managed with care. Our pool was positioned into place with absolute precision, with our family watching on with excitement.

    As for the approval side of things, you always hear horror stories of pools being installed but not being up to code and not getting approved at the final step. You don’t need to worry about this with ACT Pools! The team handled the entire approval process from start to finish with ease and efficiency. At the final inspection, the pool inspector actually commented on how great ACT Pools seem to be in this area – adding that from what he sees, many other pool companies never follow up with their clients or even seem to care if the pool is signed off. The team from ACT Pools were in constant communication about this the entire way, answered our questions super quickly and were always on the ball with this.

    Having a pool installed in your home is a big decision, so you need to ensure you have the right team to help you with this. It’s something we spent a lot of time researching because we wanted to ensure the investment was worth the end result. We couldn’t be happier with our decision to work with ACT Pools because they were exceptional from start to finish. Our new pool ACT Pools has changed the way our family enjoy summers and for us, it’s been well worth the investment. Our kids love it; we love it; the dog however, is not yet convinced – ha!

  • ACT Pools recently installed our fiberglass pool, and their workmanship is top-notch. Our site provided some difficulties with access, however the excavation and installation were handled with extreme care and we couldn't be happier with our finished product.

    Having only just moved into our new home in September and deciding we wanted to add a pool, thanks to the efficient work by ACT Pools, our family was swimming in our new pool before Christmas and have enjoyed using it daily through this hot summer. They provide great client communication and any concerns or queries we had during the process were very promptly responded to and we always felt supported during the entire process.  

    The team was professional and made the whole experience, from design to final installation and certification completely stress-free.

    I have, and will continue to, recommend ACT Pools to anyone looking to build a pool 

    Thanks  for everything,

  • From our first consultation to the final handover, Tom and the ACT Pools team were outstanding to deal with. The team was professional, responsive, and kept us informed every step of the way. The workmanship and attention to detail are excellent, and our new pool has truly transformed our outdoor space. We are extremely happy with the final result and would confidently recommend ACT Pools to anyone looking to build a quality pool.

  • We had a great experience with ACT Pools, who managed the installation of our new Plungie Max pool. We received quotes from other pool companies, but from the outset our engagement with ACT Pools was easy and straightforward, with all costs clearly outlined upfront.

    A concrete pool was not something we had previously considered, so working with a company that offered both concrete and fibreglass options opened up possibilities—particularly given our block had limited access and a few tricky aspects. Any delays were communicated clearly and in a timely manner, and the team managed the process smoothly and efficiently.

    ACT Pools worked seamlessly with our other trades, including our landscaper and electrician, which made coordination stress-free. The pool was completed within the agreed timeframes and ready just in time for summer. We were also provided with a thorough handover of all equipment, which gave us great confidence moving forward.

    We wouldn’t hesitate to recommend ACT Pools and would happily work with them again in the future.

  • I had a fantastic experience working with ACT Pools and couldn’t be happier with the whole process and end results.

    From the very beginning, the presale service was excellent.Tthey organised a site visit, provided clear indicative costs, and were upfront and helpful with planning. 

    What really stood out was their flexibility. They were happy to work in with me doing some of the work myself, including excavation of the whole site, and they had no issues with me using my own certifier.

    The team was extremely reliable and always did exactly what they said they would do, on time, which made the project stress free.

     Planning was clear, communication was easy, and I always felt supported as a customer. I could be as hands-on or hands-off as I liked, which made the whole build suit my needs perfectly. 

    ACT Pools were genuinely great to work with, professional, organised, and very customer focused. I’d happily recommend them to anyone looking to build a pool.

    Best regards and many thanks for everything.

  • We highly recommend ACT Pools if you are looking to install a pool in the region. We got a number of quotes (as you would with an investment like this) and easily settled on ACT Pools due to their whole attitude and willingness to sit down, explain options and provide suggestions without any pressure or expectations. 

    Right from the get-go they were timely, responsive and ever ready and willing to answer any questions we had, talk us through when we were struggling to decide on different options and provided an overall great experience. 

    From Bree in the office to the two Toms and the whole installation crew they did an absolutely great job with ours plus they have excellent relationships with top local landscapers and fencers so things just rolled along smoothly.

    Once we signed on the dotted line, (and apart from the usual/expected ACT Government interference and delays) everything happened according to the timeline and with minimal fuss and disruption. They even liaised directly with the landscaper and fencer so there were no gaps in delivery and everything just ... flowed. 

    Cannot speak highly enough of the whole team ... thank you for a great experience and a quality finished product.

  • ACT pools were exceptional in installing our inground fibreglass pool. Living in rural NSW (Jindabyne), we expect service times to be slow and often less good than one would get in the city. Not so with ACT Pools! Tom was at our place within a week of receiving our request for a quote - it's a four hour round trip and we were the only customers out this way. He was super friendly and relaxed, and made us feel as though the job would be effortless for us.

    Our timeline was for the pool to be in by October for our daughter's birthday - Tom promised to meet this timeline then exceeded our expectations by having the pool fully installed by August. The day of installation went incredibly well, the digger broke ground at 8am and the pool shell was in and backfilled by 3pm. Amazing! My friends who were spending the day here couldn't believe it. 

    We had a third party install a retractable pool shelter and Tom was instrumental in assisting us to ensure this was all done correctly in line with the pool installation, a job that would have been very difficult for us and for which he did not charge any extra. 

    Since the pool has been in ACT Pools have been amazing in assisting us whenever we have had a query or a problem. This includes providing chemicals for us - sometimes coming in on weekends to deliver these to us when we have made a trip to Canberra. Tom is always on the end of the phone and cheerfully offers free advice any time we need it. 

    We have already recommended ACT Pools to a friend and will continue to do so whenever we can. 

  • From our very first conversation, ACT Pools (Tom & Tom) — set the tone for what turned out to be an exceptional experience. Their professionalism, precision, and attention to detail were next-level. Every stage of the build was seamless, transparent, and executed with confidence. 

    They didn’t just install a pool — they completely transformed our backyard into a beautiful, functional space that our whole family loves and uses all the time. The Masterbuilt craftsmanship speaks for itself, and the entire process felt effortless in their hands.

    Since the day it was completed, our kids have been in the pool every single week — without fail. It’s become the heartbeat of our home, the place where memories are made and weekends feel like holidays. Choosing ACT Pools was hands down the best decision we ever made. If you’re looking for a team that delivers premium quality, sharp design, and an experience that exceeds expectations, Tom & Tom are the real deal.

  • We just wanted to say how happy we are with our experience with ACT Pools. From start to finish, the entire process was far easier and smoother than we ever expected.

    Everyone on the team was an absolute pleasure to deal with, always friendly, easy to contact, and incredibly patient with our many questions. We consistently felt informed and supported, and everything progressed exactly as promised, which made the whole experience genuinely stress free.

    One of the highlights of the entire experience was watching the build take shape. The kids were completely mesmerised, often sitting at the window in their little reclining chairs as if they were supervising the project. They eagerly followed every stage with excitement, especially the day the pool was lifted over the house by the crane, which quickly became a favourite family memory. Now that the pool is finished, we can honestly say we absolutely love it. It has quickly become the heart of our home and a special part of our family life. In fact, the hardest part of our day is convincing the kids to get out of the water.

    Thank you again to the entire ACT Pools team. We would genuinely recommend ACT Pools to anyone considering building a pool.

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